iNdex Voice terms of service

These terms apply to iNdex Voice — business phone numbers, the Android app, the web app at voice.indextech.co.za and the iNdex Voice servers — provided by iNdex Tech Solutions ("iNdex Tech", "we"). By creating an account or using iNdex Voice, the business ("you") agrees to them. Our general website terms also apply.

1. The service

iNdex Voice provides business telephone numbers and cloud call handling, used through our apps. Calls are carried over the internet and connected to the public telephone network through licensed telecommunications partners. Call quality depends on your internet connection.

2. Emergency calls

iNdex Voice does not currently support calls to emergency services. Always use a mobile network or landline to contact emergency services (for example 10111 or 112), and make sure everyone in your business who uses iNdex Voice knows this.

3. Your account and users

You are responsible for the people you give access to, for keeping passwords private, and for calls made from your account. Tell us at once if you think your account has been misused.

4. Acceptable use

You may not use iNdex Voice for anything unlawful, for unsolicited bulk calling, harassment or fraud, or to interfere with the service. To protect you and the network, international and premium-rate calling are blocked by default and accounts have spending and call limits; we may suspend an account when our fraud controls detect suspicious calling.

5. Call recording

If you switch on call recording you are responsible for informing callers and complying with the law, including the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) and POPIA.

6. Numbers

Numbers are allocated to you while your subscription is active and remain subject to the national numbering plan and our carrier partners' rules. Released numbers may be given to another customer after a quarantine period. Moving (porting) a number follows the industry porting process.

7. Fees

Plan fees are billed monthly in advance and usage, such as outbound minutes beyond your plan, in arrears. Prices are shown before you subscribe and exclude VAT unless stated otherwise.

8. Your data

Your call records, voicemail and recordings belong to you. We process them to provide the service, as set out in the iNdex Voice privacy notice.

9. Availability and liability

We work to keep iNdex Voice available and secure but cannot guarantee uninterrupted service. To the extent the law allows, our liability is limited to the fees you paid in the three months before a claim. Nothing in these terms limits rights you have under the Consumer Protection Act where it applies.

10. Ending the service

You may cancel at any time. We may suspend or close an account that breaks these terms, after notice where reasonable. When an account closes, its numbers are released and its information is deleted according to our retention periods.

11. Law and contact

These terms are governed by the law of the Republic of South Africa. Questions: voice@indextech.co.za · 021 569 4997 · iNdex Tech Solutions, Cape Town, South Africa.